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RETURNS

You may return merchandise purchased from the Wolfsonian–FIU Museum Shop website for a refund, provided:

·         the returned merchandise is unused and undamaged;

·         the merchandise is returned in its original packaging ; and

·         the merchandise is returned within 14 days of the date the merchandise was delivered to the shipping address; and

·         the merchandise is returned with sales receipt.

If all of the above requirements are met, The Wolfsonian–FIU Museum Shop will refund to your credit card the purchase amount, less shipping costs, in US dollars.

You may return or exchange merchandise purchased from The Wolfosnian–FIU Museum Shop website that arrives damaged (usually due to shipping), provided:

·         The Wolfsonian–FIU Museum Shop Manager is contacted (museumshop@thewolf.fiu.edu or 305.535.2680) for call tag (carrier pick up shipping confirmation), prior to returning the merchandise; and

·         all original shipping/packing materials are kept for inspection by the carrier or The Wolfsonian–FIU for 30 days from date the merchandise was delivered to the shipping address; and

·         The merchandise is returned within 14 days of the date the merchandise was delivered to the shipping address; and

·         The merchandise is returned with sales receipt.

If all of the above-requirements are met, The Wolfsonian–FIU Museum Shop will either replace and ship the damaged merchandise (if in stock) at no additional cost, or refund to your credit card the purchase amount, including shipping costs for damaged item(s), in US dollars.

If after 14 days of the date the merchandise was delivered to the shipping address, you find that merchandise you purchased from The Wolfsonian–FIU Museum Shop website is defective, contact The Wolfsonian–FIU Museum Shop Manager (museumshop@thewolf.fiu.edu or 305.535.2680), and depending on the supplier/vendor s/he will let you know what recourses you have. While The Wolfsonian–FIU will make its best efforts to work with their vendors to remedy the situation, The Wolfsonian–FIU is not responsible for replacing or refunding damaged/defective merchandise after 14 days from the date the merchandise was delivered to the shipping address.

 

Returned Merchandise must be sent to:

The Wolfsonian–FIU

ATTN: Museum Shop Manager

1001 Washington Avenue

Miami Beach, FL  33139